1. Scope
This policy applies only to money added to your AI auto-fill wallet via Razorpay on rtoformsindia.com. It does not apply to anything else on the site, because nothing else on the site costs money.
2. Free features — nothing to refund
Filling forms, browsing the form catalog, downloading blank PDFs and generating filled PDFs by typing your own details are all completely free, with no payment involved and therefore nothing to refund.
3. Wallet top-ups are non-refundable
Once a wallet top-up is successfully credited to your wallet, it is non-refundable — the balance remains available in your wallet to spend on future AI auto-fill extractions (₹5 each) for as long as your wallet exists. We do not offer cash refunds of a wallet balance simply because it is unused or you changed your mind.
4. When you're automatically protected
You do not need to request anything in these cases — they are handled automatically by the system:
- Failed extraction attempts are never charged. Your wallet is only debited ₹5 after a document is successfully processed and fields are returned. If the AI extraction errors out, times out, or the request otherwise fails, no amount is deducted.
- Duplicate payments are deduplicated. If the same Razorpay payment is confirmed more than once (e.g. due to a network retry), your wallet is credited only once for it.
5. Failed or unconfirmed payments
If Razorpay shows that money was deducted from your bank/UPI/card but your wallet balance was not credited (for example, due to a network error while the payment was being confirmed), contact us with your payment reference — we will verify with Razorpay and either credit your wallet or process a refund to your original payment method.
6. How to raise a request
For a failed/unconfirmed payment or a suspected fraudulent transaction, contact us with:
- Your Razorpay payment ID or order ID (from the payment confirmation SMS/email), and
- Your wallet ID if you know it, or the mobile number used during payment.
- Email: contact@rtoformsindia.com
- WhatsApp: +91 87097 31996
7. Processing timeline
We aim to review and respond to a refund/credit request within 3–5 business days of receiving your payment reference. Once approved, any refund is issued to your original payment method via Razorpay, which may take a further 5–10 business days to reflect, depending on your bank.
8. Unauthorized / fraudulent transactions
If you believe a payment was made on your account without your authorization, contact us immediately with your payment details so we can investigate with Razorpay.
9. Contact
For anything not covered above, reach us at contact@rtoformsindia.com or WhatsApp +91 87097 31996. This policy is governed by the laws of India, and any disputes are subject to the jurisdiction of the courts at Jamshedpur, Jharkhand.